The relationship between training human resources working in medical information institutions and improving the quality of services provided to readers

Abstract

The study aimed to identify and explore the relationship between training for the workforce (human resources) and the presence of the necessary administrative competencies in medical information institutions and the impact of this on the efficiency of job performance and improving the quality of services provided to readers and beneficiaries, by relying on a random sample of 100 employees from human resources. The results of the study showed the need for management to pay attention to developing training programs that can be used to analyze performance, measure and evaluate continuously and identify areas that need improvement, which enhances the effectiveness of future training programs and helps the workforce develop their performance, improve the quality of services and improve their behaviors towards beneficiaries. This shows that the administration needs to encourage innovation and develop new solutions that suit the needs of readers and beneficiaries and to activate the role of training widely for all human resources in medical information institutions. The study also presented a set of recommendations, the most important and prominent of which is the need to work on increasing scientific research related to identifying the increasing role of human resources and administrative competencies in improving the efficiency of job performance and applying effective training strategies that keep pace with the rapid changes and development in medical technology, which enhances continuous updating and identifying the most important and prominent problems facing human resources that hinder their ability to perform positively and effectively in improving the type of services provided to readers and beneficiaries and their impact on the quality of services provided in the field of medical and health information.